Take payment when clients book

Charge for a session at the moment it's booked, and test it with a coupon before clients use it.

Clients pay as they book, in one step, so payment and appointment never come apart.

Before you start

• Stripe connected and payment routing set. See Connect Stripe and Choose where payments go.
• The session type and its hours set up. See Create a session type.

Steps

1. Go to Calendar > Services and click Edit on the session.
2. General tab: set the Base Price and Currency.
3. Pricing tab: leave the deposit at 0% to charge the full price at booking, or set a deposit percentage.
4. Coupons tab (optional): attach coupons clients can enter under "Have a promo code?". Create them first in Payments > Coupons.
5. Save Changes.

Test it before clients do

1. In Payments > Coupons, create a test coupon for nearly the whole price (for example $1 left to pay) and limit it to a few uses.
2. Open the booking link in a private window, book a time, enter the coupon and pay with a real card.
3. Check all four:
   • The appointment in Calendar > Appointments shows Confirmed. It shows as Pending only until payment completes.
   • An order shows in Payments.
   • The coupon's use count went up.
   • The confirmation email arrived.
4. Refund the $1 in Stripe and cancel the test appointment (Calendar > Appointments > Cancel).

If something's off

• Appointment stuck on Pending after payment: this was a bug we fixed on October 18, 2026. If you still see it, send us a request with the appointment time.
• The booking form spins after payment, or Stripe won't open inside an embedded calendar: also fixed October 18. Stripe now opens outside the embed. Hard refresh and try again.
• The form is cut off on your website: the embedded booking form needs more height when it has a price and questions. Send us the page and we'll adjust it.