Offer a discount code on a session

Create a coupon in Payments, attach it to a session type, and check clients can use it under "Have a promo code?".

A coupon is a code clients type when they book a paid session, like WELCOME20 for a new client's first session. You create it once in Payments, then choose which session types accept it.

Before you start

• Time: 10 minutes.
• You need: a paid session with booking payments working. See Take payment when clients book.
• Decide: the code, the discount (an amount or a percentage), when it ends, and how many times it can be used.

Step 1: Create the coupon

Here are the essentials. For every option, see Create a discount code (coupon).

1. Go to Payments > Coupons.
2. Click Create Coupon.
3. Enter a Coupon name (for your records) and a Coupon code (what clients type), or click Generate.
4. Choose the Coupon type: an amount off or a percentage off, and enter the discount.
5. Set the Start date-time. It starts now unless you change it. Add an End date-time if the offer should expire.
6. Under Coupon usage rules & restrictions, tick what you need:
   • Limit the total number of times this coupon can be redeemed, for example 10 for a launch offer.
   • Limit use to once per customer, for a first-session discount.
7. Save the coupon.

Step 2: Attach it to a session

1. Go to Calendar > Services and click Edit on the session type.
2. Open the Coupons tab. If none are attached, it says "No coupons attached to this calendar yet."
3. Click Attach coupon.
4. Find your coupon in the list and click Attach.
5. Repeat for any other session types that should accept it.

The Open Coupons page and Manage all coupons buttons on this tab take you back to Payments > Coupons.

Check it worked

1. Open the session's booking link in a private window (not signed in).
2. Pick a time and fill in your details.
3. Enter the code under "Have a promo code?". The new total shows before you pay.
4. Try a wrong code too. It should be refused, and the price stays the same.

To test a full payment without paying full price, follow the coupon test in Take payment when clients book.

Turn a coupon off

In Payments > Coupons, use the on/off switch on the coupon's row. Switching it off keeps it for next time. The red bin deletes it for good.

If something's off

• "Invalid" when a client enters the code: check the spelling, the end date, the use limit, and that the coupon is attached to this session type.
• No "Have a promo code?" box: the session is free, or no coupon is attached on its Coupons tab.
• A client wants to use two codes: plan on one code per booking. If you want a bigger discount, make one coupon for the combined amount.
• The coupon's use count didn't go up: this was part of a paid booking bug fixed October 18, 2026. If you still see it, send us the booking time. See Known issues.