Known issues and workarounds
Problems we know about, what to do in the meantime, and when each one was fixed.
We keep this page current so you never lose an afternoon to a bug we already know about. If something below affects you, follow the workaround and we'll let you know when it's fixed.
Open right now
| What you'll notice | What to do meanwhile | Reported |
|---|---|---|
| A client's profile photo and display name won't save in the portal. Clicking Save does nothing. | Nothing for you to do. Your clients' names still show correctly on their posts and comments. | Oct 20, 2026 |
| The website chat assistant stays in Draft and chats say "Widget configuration unavailable." | Hold off on adding the chat assistant to your site. | Oct 17, 2026 |
| Booking questions you add to a calendar don't show on the booking form. | Ask your questions in your confirmation email. Collect text consent on a form or checkout instead. See Ask questions when clients book. | Oct 15, 2026 |
| Apply Template under My Availability > Availability Templates doesn't fill in your weekly hours. | Type your hours in directly, day by day. See Set when clients can book you. | Oct 21, 2026 |
| A course's Settings tab says "Stripe is not connected" even though Stripe is connected in your integrations. | Ignore it for free and invite-only courses. To sell a course, see Sell a course. | Oct 20, 2026 |
| A poll vote in the community sometimes doesn't register, and a new comment may not appear until you refresh. | Refresh the page before voting or commenting again, so you don't post twice. | Oct 20, 2026 |
| Your public blog page can show raw labels instead of words. | Share individual post links for now. | Oct 2026 |
| Your ticket list in Help Center can say "Couldn't load your tickets". | Your ticket still reached us. Replies also come by email. | Oct 20, 2026 |
| Members can read your community but see "You don't have permission for this action" when they post, and your posts show the author as "Unknown" to them. | Keep posting yourself. Tell clients that replies are coming soon. | Oct 21, 2026 |
| A PDF resource shows as a blank box when it's embedded in the portal. | Edit the resource and set Open Mode to Open in New Tab. | Oct 21, 2026 |
Not a bug: Zoom isn't offered yet
Zoom isn't in the meeting location list yet, so use Custom Location with your meeting link. See Add a video call link to your sessions.
Fixed recently
| What it was | Fixed | Anything to do? |
|---|---|---|
| Clients couldn't join a community through a free membership plan. | Oct 21, 2026 | No. Send clients your plan page link. See Give members access to your community. |
| Portal invite, sign-in and password reset emails showed the Flourivate logo and sender. | Oct 21, 2026 | No. Replies still go to a Flourivate support address. |
| You couldn't delete a member's post in your community. | Oct 21, 2026 | No. If a delete is blocked, you'll now see an error. |
| Notes under a video lesson didn't show to clients. | Oct 21, 2026 | Check one video lesson in your portal. |
| Paid bookings charged the card but left the appointment on Pending and showed a 404 page. | Oct 18, 2026 | Run one test booking with a coupon before you open paid booking to clients. See Take payment when clients book. |
Checkout forms showed raw labels like publicCheckout.orderSummary. |
Oct 19, 2026 | A hard refresh (Shift + reload) if you still see them. |
| Coupon codes were rejected on checkout forms embedded in a page, for visitors who weren't signed in. | Oct 19, 2026 | No. Always test coupons in a private browser window. |
| Embedded checkout payments didn't create the contact or start your "Payment Received" automations. | Oct 19, 2026 | No. Purchases made before the fix don't backfill. |
| Turning off Community or Leaderboard in your portal settings didn't hide those tabs. | Oct 20, 2026 | No. |
| The portal Welcome Message didn't appear. | Oct 20, 2026 | No. It shows on your clients' Home page after they sign in. |
Seeing something not on this list?
In your workspace, click Help Center (the question mark at the top) and choose Create Ticket. Tell us what you clicked, what you expected and what happened, and add a screenshot. See Get help.