FlourivateHelp Center

See comments and results on your social posts

Last reviewed October 21, 2026

Read Facebook and Instagram comments in one place and see which posts, platforms and times work best.

Once your posts are going out, Flourivate gathers the comments and the numbers so you don't have to check each app. Use this to answer people quickly and to learn what your audience responds to.

Before you start

  • Time: 5 minutes.
  • You need: a connected Facebook Page (and linked Instagram Business account) with posts published through Flourivate. See Plan and schedule social posts.

Read your comments

  1. Go to Social and click the Comments tab. The section is called Engagement Inbox.
  2. Click Refresh. Comments are fetched when you ask, not pushed in live.
  3. Read the counts at the top: VISIBLE COMMENTS, FACEBOOK COMMENTS and INSTAGRAM COMMENTS, then Positive, Negative and Neutral with their share of the total.
  4. Narrow the list with Search comments or authors..., All Platforms or Hidden.

Answer within a day

A quick, warm reply to a comment is some of the best marketing you'll do. If a comment touches on something personal or clinical, move it to a private message and keep details out of public view.

See what's working

  1. Click the Analytics tab.
  2. Check Connected account analytics at the top lists the accounts you expect.
  3. Pick a period in the dropdown next to Analytics Overview: Last 7 days, Last 14 days, Last 30 days or Last 90 days.
  4. Click Refresh to load the latest numbers from Facebook and Instagram.

  5. Read the six cards:

    Card Means
    Total Posts Posts published in the period
    Impressions How many times your posts were shown
    Engagements People interacting with your posts, such as reactions and comments
    Clicks Clicks on your posts and links
    Shares Times people shared your posts
    Eng. Rate Your engagement rate, as a percentage

  6. Scroll for more: Recent Published Posts, Platform Performance, Top Performing Posts, Hashtag Performance and Best Time to Post. The Best Time to Post heatmap shows days down the side and hours across the top. Darker cells (toward More) had more engagement.

The longest period is 90 days, and there's no custom date range.

Check it worked

  • After Refresh, new comments show under Comments and the counts go up.
  • The Analytics Overview cards show numbers for the period you picked.

If something's off

  • "No comments found" but people have commented. Click Refresh. If it's still empty, check the account still says Connection ready on Planner.
  • Only Facebook or only Instagram shows. Set All Platforms, and check both accounts are connected on Settings.
  • All the analytics cards show 0. Scroll to Analytics status. If it says rows exist but are "outside the selected date range", choose Last 90 days. If nothing was published through Flourivate yet, there's nothing to measure.
  • Hashtag Performance is empty. It only tracks posts that use hashtags.
  • You're looking for ad spend. Social shows post results only, not paid ads. Check Meta Ads Manager for ads.

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