FlourivateHelp Center

Set up AI text replies

Last reviewed October 21, 2026

Create an SMS assistant that drafts or suggests replies to client texts, with your tone, length and handoff rules.

An SMS assistant helps you answer texts faster. It drafts or suggests replies using what you've taught it, and you decide how much it does on its own. Sending, consent and opt-outs stay in Phone System, so your texting rules still apply.

Before you start

Steps

  1. Go to AI Supercenter and click Create Agent. Choose SMS Agent ("Text conversations on your connected numbers") and give it a name.
  2. Go to Agents > SMS AI.
  3. Under SMS Agents, click your assistant. Only one is used, and it's never picked for you, so select it.
  4. Read SMS readiness. Each item needs a tick: Agent created, Complete setup in Phone System, Knowledge enabled, Mode and Run a generation-only test. If Complete setup in Phone System isn't ticked, click Open Phone System Messaging and finish texting setup there.

  5. Under SMS AI Behavior, set:

    • Reply mode: start with Draft / test only or Suggest reply while you check its work. Existing inbound auto-reply workflow hands sending to an automation you've already built.
    • Tone: for example Friendly.
    • Maximum response length: keep it near 160 to 320 characters. Shorter texts cost less.
    • Escalation instructions: when to hand over to you, for example "Hand off anything about billing, cancellations, or how someone is feeling. If you're not sure, say I'll follow up personally."
    • Use agent training knowledge: on.

  6. Click Save SMS AI Settings.

  7. Click Test SMS (or Run a generation-only test) and try a few sample texts.
  8. Turn the assistant on from Agents > My Agents when you're happy with its drafts.

Reply mode doesn't send texts by itself

The screen says it plainly: "This setting does not enable sending." Whether a reply goes out automatically depends on your inbound automations, not this setting.

Check it worked

  • SMS readiness shows all items ticked.
  • Text your Flourivate number from your mobile. In Conversations, you see a suggested or drafted reply.

If something's off

  • "Select an active SMS Agent to configure it": click your assistant under SMS Agents, or create one.
  • Test SMS is greyed out: finish the unticked SMS readiness items.
  • The assistant shows Inactive: turn it on from Agents > My Agents.
  • Replies are too long: lower Maximum response length.
  • Looking for STOP, HELP, quiet hours or consent settings: they're in Phone System > Setup > Messaging. See Collect text consent and handle opt-outs.

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