Get help: articles, Ask AI, and sending us a request
Where to look first, and how to send us a request that gets solved on the first reply.
You have three ways to get unstuck. Start at the top.
1. Search this help center
Type a word or two in the search box at the top of any page, for example "availability", "domain" or "invite". Check Known issues and workarounds too, in case it's something we're already fixing.
2. Ask AI inside your workspace
In your workspace, click Help Center (the question mark at the top). It opens Help & Support with three choices: Ask AI, Create Ticket and View Articles. Choose Ask AI. It's good for "where is the setting for..." questions. For step-by-step setup, these articles are more reliable.
3. Send us a request
- In your workspace, click Help Center (the question mark at the top) and choose Create Ticket.
- Fill it in using the tips below, attach a screenshot, and submit.
- Track it under My Tickets. You'll get a reply there.
Requests come straight to the Flourivate team. We handle them ourselves. If something needs a fix on our side, we report it, keep you posted, and add it to Known issues.
What gets it solved fastest
- What you were trying to do, in one sentence. "Send an invite to a new client."
- What you clicked, in order.
- What you expected and what happened instead, including any error message word for word.
- Where: the page address from your browser bar.
- A screenshot or short screen recording. This is the biggest time saver.
One problem per request
Two separate issues in one request slows both down. Send two.
What we can help with
Anything about running your practice on Flourivate: setup questions, something not working, billing, or "is there a better way to do this?" If you bought FlourishKit, your setup questions are covered too.