See who changed what, and what your usage costs
Use the Activity Log to trace a change, and Usage Credits to see your balance and what your email, text, phone and AI use has cost.
Two questions come up in every practice sooner or later: "who changed this?" and "where did my credits go?" Here's where to answer each one.
Before you start
- Time: 5 minutes.
- You need: a role that includes Settings. Owners and admins have it.
| You want to know | Go to |
|---|---|
| Who did what, and when | Settings > Activity Log |
| Who signed in, and from where | Settings > Security > Security Audit Log |
| Your credit balance and what it was spent on | Settings > Usage Credits |
| How many AI tasks ran, and their cost | AI Supercenter > Usage |
Find out who changed something
- Go to Settings and scroll to Governance & Audit. Click Activity Log. It opens on its own page, Workspace Activity Log.
- Narrow the list with the filters: Search (a name or summary), Done By (a person), Module (like Contacts, Calendar or Automations), Action, and the From and To dates.
- Click a row. Event Details opens on the right with what happened, where, and who did it.
- Using the same filters often? Click Save View, and later Load view... to bring it back.
Export downloads the filtered list as a file.
Check your credits and costs
Email, text messages, phone calls and AI in Flourivate draw from your workspace's usage credits.
- Go to Settings > Usage Credits (in Governance & Audit).
- The Usage Credits tab shows Credits Available with your balance and status. Below it, Transactions lists each charge, newest first. The Source column says what it was for, like AI Usage or Phone Number Purchase. Charges show in red with a minus sign.
- Click the Usage & Costs tab to see this period's usage by service, Total Events and Your Cost. Top Charge Drivers shows what's using the most.
- Switch between Billing Summaries and Detailed Charges for the breakdown. Detailed Charges has Export CSV.
Credits are non-refundable
The page says so under your balance. Email, texts, calls and AI use your workspace's usage credits. If something stops sending, check your balance and add credits. See Add usage credits.
Check AI usage
- Open AI Supercenter and click the Usage tab.
- Set the date range at the top right.
- The cards show AI Runs, Success Rate, Estimated Cost and Avg Duration. Recent AI Runs lists each one with its status and cost.
For how AI is paid for and what to do when it stops, see AI credits and billing.
Check it worked
- The Activity Log shows the change you were tracing, with the person's name under Done By.
- Your Usage Credits balance matches what you expected after the charges listed.
If something's off
- Numbers look too low: check the date range on that page.
- You can't find sign-in history in the Activity Log: it's in Security > Security Audit Log. See Turn on two-step sign-in and other security settings.
- Emails or texts say "not sent" and your balance is low or zero: sends stop when credits run out. Click Add Credits. See Add usage credits.
- A page or tab is missing: your role may not include it. See Why a page or setting is missing.