FlourivateHelp Center

Verify a toll-free number for texting

Last reviewed October 21, 2026

Submit toll-free verification so your 800, 888, 877, 866, 855, 844 or 833 number can text clients in the US and Canada.

Toll-free numbers don't use the A2P registration that local numbers need. They have their own verification instead. Until it's approved, a toll-free number can call but can't text people in the US and Canada.

Before you start

  • Time: about 30 minutes, then a wait for carrier review.
  • You'll need: a toll-free number in your workspace, plus the same business details and website pages as texting registration: legal name, EIN, address, a contact person, a live https website, and privacy policy and terms pages with texting language.
  • Also have ready: a link to (or screenshot of) your opt-in form, and the exact confirmation text people get when they opt in.

Steps

  1. Go to Phone System > Setup, then click Verification under Manage Phone System.
  2. Scroll past the A2P steps to Toll-Free Verification. The badge says Not Submitted if you haven't started.
  3. Pick your number under Toll-free number.
  4. Fill in the business section: Legal business name, DBA / trade name (if you use one), Website, Business phone, address fields, Business type, Registration number and Registration authority (EIN).
  5. Fill in the contact section: Contact first name, Contact last name, Contact email, Contact phone and Notification email.
  6. Add your Privacy policy URL and Terms URL.
  7. Fill in the message fields. See the table below for what to put in each.
  8. Leave Messages include age-gated content off unless it applies.
  9. Click Submit Toll-Free Verification.

What to put in the message fields

Field What to put
Use cases For most coaches: Customer care and Account notifications. Add Marketing only if you'll send promotions.
Opt-in type Usually Web form
Monthly message volume A realistic estimate
Use case summary Who you text, why, and what you send
Production message sample A real example that starts with your business name and includes "Reply STOP to opt out"
Opt-in image URLs A public link to a screenshot of your opt-in checkbox
Opt-in confirmation message The text people get after opting in
HELP message sample Your business name and how to reach you
Opt-in keywords For example START

No link shorteners

Don't use public link shorteners (like bit.ly) in sample messages. They're an automatic rejection. Use your full website address.

Check it worked

  • The Toll-Free Verification badge moves on from Not Submitted. Click the refresh button next to it to update the status.
  • Once approved, send a test text to your own mobile.

If something's off

  • The status hasn't changed: click refresh. Carrier review can take days.
  • Rejected: the rejection code tells you which part to fix. See Fix a rejected texting registration, fix it, and submit again.
  • Your business name doesn't match: the legal name and DBA must match your official records and your website exactly.
  • Looking for consent records? They're on the Consent tab next to Verification. See Collect text consent and handle opt-outs.

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