FlourivateHelp Center

Set your call greetings and voicemail

Last reviewed October 21, 2026

Choose what callers hear before a call connects, set after-hours and holiday messages, and write your voicemail greeting.

A short greeting tells callers they've reached the right place. Flourivate has two kinds: a pre-call greeting that plays before the call is routed, and a voicemail greeting that plays before someone leaves a message.

Before you start

  • Time: about 10 minutes.
  • You'll need: the words you want callers to hear. Greetings are typed text that Flourivate reads aloud. Keep them under 15 seconds.

Steps

Add a pre-call greeting

  1. Go to Phone System > Settings and scroll to the AUDIO section, Pre-call Greetings.
  2. Click New Pre-call Greeting.
  3. Enter a Greeting Name, such as "Main welcome".
  4. Pick a Greeting Type (see the table below).
  5. Type the Message Text, for example "Thanks for calling Maple Coaching. Connecting you now."
  6. Leave Active on and click Save Greeting.

Greeting types:

Type Plays
Welcome On every call
Business Hours During your business hours
After Hours Outside your business hours
Holiday On the dates you set

For a holiday greeting, save it first, then edit it to set the start and end dates. The card shows them as Active: with the date range.

Set your voicemail greeting

  1. On Phone System > Settings, find Voicemail Greeting (above Pre-call Greetings).
  2. Type the greeting callers hear before they leave a message, for example "You've reached Maple Coaching. I'm with a client right now. Please leave your name and number and I'll call you back today."
  3. Optional: to use your own recording, paste a public link to an MP3, WAV or M4A file in Voicemail Greeting Audio URL. It plays before the text greeting.
  4. Save.

Write it the way it sounds

Text-to-speech reads exactly what you type. Spell tricky names the way they're said, and write out web addresses ("maple coaching dot com").

Check it worked

  • The greeting card shows the right type, text and dates, with its switch on. Press the play button on the card to hear it. (It plays out loud.)
  • Call your number from your mobile and listen.

If something's off

  • Callers hear two messages: that's expected if you have both. The pre-call greeting plays before routing and the voicemail greeting plays before voicemail.
  • The holiday greeting plays on the wrong days: check the Active: dates on the card.
  • Your audio file doesn't play: the link must be public and end in .mp3, .wav or .m4a.
  • To stop a greeting without deleting it, use the switch on its card.
  • Using the AI receptionist? A pre-call greeting can introduce the assistant before it answers. See Set up your AI phone receptionist.

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