FlourivateHelp Center

Make calls and review your call history

Last reviewed October 21, 2026

Use the browser phone, find any call or text in the activity log, tag call outcomes, and run a conference line.

You can call clients from your computer using your Flourivate number, so your personal number stays private. Every call and text is logged in one place.

Before you start

  • You'll need: a Flourivate number, a headset or computer microphone, and funds in your usage credits.
  • Browser permission: the first time, your browser asks to use your microphone. Click Allow.

Steps

Turn on the browser phone

  1. Go to Phone System > Dialer.
  2. Keep that tab open. While it's open, your browser is registered as a phone and can make and receive calls.

Closing the tab stops the browser phone

Inbound calls only ring your browser while at least one Dialer tab is open. Closing or refreshing it ends the session. With no session, calls go to your fallback (voicemail or forwarding). That's why forwarding to your cell matters.

Find a call or text

  1. Go to Phone System > Activity.
  2. If you see Browser softphone not ready, no Dialer tab is open. Click Open the dialer tab to register a softphone to fix it.
  3. Scroll to Activity Log. Pick a date range, then filter with All activity, Calls, SMS, Failed, Blocked or Workflow generated, or search.
  4. Read the row: Time, Channel, Contact, Direction, From / To, Status, Source and Reason. Reason explains a failed or blocked item.

The Overview tab shows your totals for the last 7 days: calls, answer rate, average duration and missed calls.

Tag call outcomes (dispositions)

Dispositions are labels for how a call went, such as Appointment Booked or Follow Up Later.

  1. Go to Phone System > Settings and scroll to ADVANCED > Call Dispositions.
  2. Review the list. Each has a Category (Positive, Neutral, Negative), a color and whether follow-up is required.
  3. To add one, click + Add Disposition, fill in Name, Description, Category, Color and Requires Follow-up, and save.

Run a conference line

  1. Go to Phone System > Routing & IVR and scroll to Conference Bridges.
  2. Click + New Bridge. Enter a Bridge Name, an optional PIN Code, Max Participants, and whether to Enable Recording. Click Save Bridge.
  3. Share your number and PIN with participants. Click Join on the bridge when you're ready. Join starts a real call.

Check it worked

  • Activity shows no Browser softphone not ready warning while your Dialer tab is open.
  • A test call from your mobile appears in Activity Log within a minute.

If something's off

  • Calls don't ring in the browser: open Dialer and leave the tab open. Check your browser allowed the microphone.
  • You want to reply to a text: use Conversations. The Messaging tab is a log, not an inbox.
  • A text shows Failed or Blocked: see Find out why a text didn't send.
  • About outbound calling campaigns: the Dialer tab also has Power Dialer Campaigns (Beta) for calling through a contact list. If you use it, turn on Quiet Hours and only call people who agreed to be contacted.

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