FlourivateHelp Center

Keep your community healthy (moderation)

Last reviewed October 21, 2026

Set clear guidelines, review flagged posts, control who can post, and handle a difficult post or member calmly.

A healthy community feels safe to speak in. That comes mostly from clear guidelines and your own presence, with a few tools for the rare moment something goes wrong.

Before you start

Step 1: Make the guidelines visible

  1. Post your guidelines in your Start Here channel as part of your welcome.
  2. Keep them in the pinned Start here card at the top of the feed, so new members see them first.
  3. Add one line on what happens if someone crosses a line, for example "I'll reach out privately first."

Step 2: Decide who can post

Open your community (Learning > Communities, then the community's ⋮ > Manage) and go to Settings.

  • Allow Posts on lets members start conversations. Turn it off for a teaching-only space where only you post and members comment.
  • Visibility controls who can find it. Keep client spaces Private (Invite Only).

Save your changes.

Step 3: Check in on activity

  • Inside your community, the Moderation tab is where you review content that needs your attention, and the Members tab shows who's in.
  • For all your communities at once, use Learning > Admin > Moderation.
  • The community's Analytics tab shows how active it is.

A few minutes a day is plenty: read new posts, reply, and look at anything flagged.

Coaching isn't crisis care

If a member posts something that suggests they may be in danger, reach out to them privately and point them to emergency help, such as calling or texting 988 in the US. Don't try to handle it in the comments.

Handle a difficult post

  1. Pause before replying. Most problems are misunderstandings.
  2. Reach out privately first, by email or message. Name what you saw, point to the guideline, and invite them to edit or remove it.
  3. If it needs to come down, delete it from the post's ⋯ menu. As the coach (or a moderator) you can delete members' posts in your own community. Pin, Lock and Hide are still only available to the post's author.
  4. Post a short, general reminder of the guidelines if the whole group saw it. Don't single anyone out publicly.

Remove a member

If someone needs to leave, remove them from Learning > Members. Click the member, then Remove to take away portal access. This also removes all their courses, so if you only want to remove a course, use the course-level option instead. See Manage your course members.

Check it worked

  • New members see your guidelines first, in the pinned Start here card.
  • Allow Posts matches how you want the space to run.

If something's off

  • Deleting a member's post shows an error: the delete didn't go through. Send us a request with the error and a link to the post.
  • Spam or sales posts from one member: reach out privately once. If it continues, remove them.
  • The space feels quiet rather than unsafe: that's a rhythm problem, not a moderation one. See Post, schedule and send a digest in your community.

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